TERMS

TERMS AND CONDITIONS
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These terms set the terms and conditions for the work done by [“LuisaDraws”] for [Client]. They apply to all products and services purchased from LuisaDraws (“LuisaDraws”).  You agree to these terms upon purchasing my service.

All work is carried out by LuisaDraws under the understanding that the client has agreed to the terms.

Copyright is retained by LuisaDraws on all design work, including words, illustrations, pictures and visuals, unless specifically released in writing and after all costs have been settled.

1. Payment

1.1 LuisaDraws is not obligated to start working on a sketch until the invoice has been paid in full via PayPal or other agreed payment method.
1.2 Payments may be made online through bank transfer, credit card or PayPal.
1.3 LuisaDraws will provide the client with a written estimate or quotation, along with a file attached, to the terms. Acknowledgment and acceptance of the written estimate, or quotation, must be received by LuisaDraws before any work commences.
1.4 Charges for design services to be provided by LuisaDraws will be set out in the written estimate or quotation that is provided to the client. At the time of the client’s acceptance of the estimate or quotation, indicating acceptance of the Terms, the full amount of the quoted fee will become immediately due, unless otherwise agreed.

2. Changes Policy

2.1 LuisaDraws reserves the right to deny any and all alteration requests.
2.2 Major changes, LuisaDraws may provide them for an additional fee.
2.3 The first two minor revisions (a small detail or color change) are to be provided by LuisaDraws for no extra cost.
2.4 For revisions after the second revision, LuisaDraws may provide them for an additional fee.
2.5 The Client may not remove LuisaDraws’s signature from the provided artwork and/or project files.

3. Order Process

3.1 Any indication given by LuisaDraws of a design project’s duration is to be considered by the client to be an estimation. LuisaDraws cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by LuisaDraws for the initial payment or by date confirmed in writing by LuisaDraws.
3.2 LuisaDraws considers the services ordered complete upon receipt of the client’s signoff and approval of the final design.
3.3 In the event of cancellation the ownership, copyrights and the original artwork shall be retained by LuisaDraws.
3.4 In the event that the Client initiates a chargeback against LuisaDraws at any point, the Client gives up all rights to the artwork and this agreement is terminated.
3.5 Both parties agree to adhere to the terms set in this agreement and will not deliberately try to circumvent the terms.

4. Refunds

As the client you will only be eligible to receive a Refund on your purchase if any of the following occurs:

4.1 If the estimated delivery day is not held by LuisaDraws, the client is eligible to request a refund.
4.2 If the Client has been provided a sketch of concept, the Client is no longer eligible for a refund.
4.3 If LuisaDraws decides to cancel an order, they must provide the Client a full refund if the Client has already made a payment.
4.4 Refunds requested within first 24 hours of received Payment are accepted unless the Project has already been started.
4.5 If any Refund Fees are applicable through PayPal, the Client will be responsible for paying these.

5. Copyright and Trademarks

5.1 All rights, not explicitly granted, are retained by LuisaDraws.
5.2 LuisaDraws retains the right to call the artwork their own.
5.3 The client may request in writing from LuisaDraws the necessary permission to use materials in forms other than for which it was originally supplied
5.4 LuisaDraws may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained before any of the aforesaid artwork, images, text, or other data is used.
5.5 A license for use of the material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.
5.6 LuisaDraws retains the right to use the artwork for the purpose of showcasing their work, unless agreed upon by the client for a non-discosure agreement.
5.7 LuisaDraws does not have the right to use the artwork for direct commercial purposes. (i.e. they may not resell the artwork to a third party after delivery unless otherwise agreed upon by both parties in writing)
5.8 The Client has the right to create works containing parts of the artwork, but may not transform the content of artwork itself.
5.9 The Client may not redistribute the artwork unless the permission to do so is granted by LuisaDraws in written form.

6. Source Files

6.1 LuisaDraws will supply .PNG/.JPEG files after the project has been completed.
6.2 Charges for design work do not cover the release of our copyright design source files, E.g .CLIP, .PSD, .AI, or other source files/layers or raw code.
6.3 If the client requests source files, an additional charge will apply.

7. General Terms

7.1 The artwork created by LuisaDraws is intended to be used for [branding/advertising/merchandise].
7.2 All artwork created by LuisaDraws is intangible and shall be treated as such, unless otherwise agreed to by both parties in writing.
7.3 Normal Estimated Delivery time is usually 10-15 Business Days and will be stated in the Project description on Invoices.
7.4 LuisaDraws’ Business Days are Monday to Friday (Weekends notincluded).
7.5 None of LuisaDraw's work may be copied, derived, modified, or used as designs for any work produced by an artist other than LuisaDraws. This would mean something like taking the lines to another artist and having them finish it.
7.6 These Terms supersede any previous terms and conditions between LuisaDraws and the client. LuisaDraws reserves the right to change the prices and the Terms at anytime.

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